Frequently asked questions
When can I expect my package?
After you have placed your order, your package will usually be prepared within one working day. When the package is prepared and being shipped, you will get a Track and Trace e-mail.
How much are the shipping costs?
For the shipping costs per country, see our Shipping policy.
How can I return my package?
In our Refund policy we explain how you can return your package.
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, Mastercard, Maestro and American Express)
- Wallets (Apple Pay and Google Pay)
- Local payment methods: Bancontact, iDeal and Sofort
- Shop Pay
My order came in damaged or incomplete. What can I do?
Please contact us via firstname.lastname@example.org.
How can I make use of the 3 months EatMyRide Premium for free?
On your first order of at least €50 you will receive a discount code which you can redeem in the iOS App Store or Google Play when subscribing to the yearly subscription. You won't be charged untill the three months are over.