Frequently asked questions

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When can I expect my package?

After you have placed your order, your package will usually be prepared within one working day. When the package is prepared and being shipped, you will get a Track and Trace e-mail.

How much are the shipping costs?

For the shipping costs per country, see our Shipping policy.

How can I return my package?

In our Refund policy we explain how you can return your package.

What payment methods do you accept?

We accept the following payment methods:

- Credit cards (Visa, Mastercard, Maestro and American Express)

- Wallets (Apple Pay and Google Pay)

- Local payment methods: Bancontact, iDeal and Sofort

- Shop Pay

- PayPal

My order came in damaged or incomplete. What can I do?

Please contact us via

How can I make use of the 3 months EatMyRide Premium for free?

On your first order of at least €50 you will receive a discount code which you can redeem in the iOS App Store or Google Play when subscribing to the yearly subscription. You won't be charged untill the three months are over.